Ravi Prasad, MBA

 

Senior Fellow – Human Centered Design

Partners with a wide variety of clients from business, governmental, and academic spheres to bring definition and direction for untangling diverse internal and external facing dilemmas, with a specialization in upskilling staff and optimizing customers’ experience.
Boston Expert Witness

About Ravi

 

A trusted organizational development consultant with wide work experience ranging from Fortune 500 companies to the non-profit sector, Ravi blends real-world expertise in adult learning, team dynamics, as well as product/brand management with empathy for both staff and their customers, resulting in sustainable solutions and buy-in from all stakeholders.

 

Ravi deconstructs otherwise murky challenges down to core principles in order to build clear, elegant solutions that help institutions better fulfill their missions. His work leverages translational research and emotional intelligence to make significant contributions to the workflow, productivity, and reputation of major businesses, from pharmaceutical giants like Biogen to titans of retail like Walmart. Ravi has also helped respected civic institutions, such as the city of Boston and University of Connecticut, better serve their immediate constituencies and surrounding communities by facilitating productive dialogue among disparate groups.

 

When not serving his private clients, Ravi can most often be found at Liberty Mutual’s headquarters in Boston, where he helps the multi-national insurance company improve customer experience and the workday of its staff around the globe.

Expertise:

 

Human Centered Design

  • Problem definition and opportunity sizing
  • Product / service development and go-to-market planning
  • Customer journey analysis and optimization

 

Organizational Development

  • Staff training design and implementation
  • Work flow analysis and optimization
  • Conference planning
  • Conflict resolution facilitation

Past Experiences:

 

Liberty Mutual; Boston  

Consultant, Customer Experience Strategy (current)

 

C Space; Boston office

Various roles ranging from Senior Consultant to Director

 

Dynamic Aptitude, LLC; Boston

Principal and Founder

 

City Year; Boston

Head of Learning and Development

Education:

 

Bentley University; Waltham, MA

Master of Business Administration

 

University of Connecticut; Storrs, CT

Master’s, Higher Education Administration

 

Brown University; Providence, RI

Bachelor of Arts, English